Cross Country Relocation Inc

I hired this company to help me move to a new state, and received service so horrible I didn’t even know this was possible. I’ve moved over 10 times in my life and have never been in such a shockingly disappointing and terrible situation. I have so many complaints, but I’ll only share my top grievances:

First, multiple pieces of furniture were broken. The leg from one of my desks is completely snapped off. Two pieces of my bed frame were broken. None of my floor lamps made it back in once piece. My cabinet pieces look like somebody dropped them off a 2 story building.

Second, out of the 10 large pieces of furniture that were disassembled, only one of them was reassembled after being delivered. Everything else was left on my floor, in pieces. My tables, couch, cabinets, floor lamps, are all still in pieces. I specifically paid for disassembly and assembly services, yet they would not assemble my furniture. They said they could not do so, and asked me to call the company which was closed on a Saturday. It is now Wednesday and they won’t return our calls. I am shocked they were able to leave me with disassembled furniture, when that’s specifically written into the contract of what I paid for.

Third, pieces of furniture are straight up missing. One lamp is missing pieces. A bed frame was missing 2 pieces (which I later found broken in the trash and on the floor). One desk is missing pieces required to put it back together.

Fifth, many of our items were filthy and covered in a layer of black/brown dirt. I have no idea what it is but it’s clear our items were not properly wrapped.

Sixth, two of our movers did not wear masks. My boyfriend and I visit his parents often (who are much older) and this forced us to quarantine before being able to see them again.

Seventh, I wish I could make this up, but I’m not joking - one of the movers had diarrhea at my apartment and did not wipe the toilet seat.

Here are just a few photos so you can see for yourself:

https://drive.google.com/drive/folders/1IJLRifScP6gRbVA2ESNR5ot3fLgWIgGQ?usp=sharing

Finally, there were hiccups in scheduling (one person told us our items would come on one date, another person told us another date) and customer service was poor, but none of that compares to the sheer amount of damage, missing items, and lack of assembly.

I spoke to someone on the phone who condescendingly asked me if I was “sure” that items were missing, or if I “forgot” that the driver gave me the missing items. I told them I was 100% sure. We argued until I let them know that I have a home security camera with footage I’m happy to send over if they don’t want to believe my word.

Moving is already a stressful time, and I’m disappointed that we ended up being tricked by a company that seemed legitimate.

My calls and emails are now being ignored. I’ve begun filing an insurance claim but it’s clearly set up to be difficult - there are a lot of hoops you have to jump through to prove the damages you are claiming, making it incredibly difficult to verify your claim. You must have receipts for every single item purchased, as well as 2 separate contractors provide an estimate to verify your claims.

Please take this as a warning - do not hire this company even if they seem cheaper in the beginning. They quoted me a $2,100 move and it ended up being over $4000 - this is not necessarily their “fault” if I had more items than they initially expected, but I want to throw that in, you may be receiving a much lower estimate that you’ll end up getting paid - so don’t let a cheaper price be your determining factor. Take it from me, a girl who is still sitting at home with no furniture assembled, a broken bed frame, missing furniture pieces, and no returned phone calls.

If this happened to you - please file a BBB complaint and DOT complaint. Hopeful that will prevent others from having the same experience.

Move size: 2 Bedroom Home Service cost: $4000

Cross country movers is really lacking in customer service and accuracy. I had a phone quote with everything on my inventory. At the end I had to remove items due to high cost after initial bid. Our end number was twice the initial cost. You don’t have much of a choice since they are in your home wrapping up furniture. When you get the final number you’ve sold your home and you need to vacate, and you, again, have NO choice, you’ve paid a deposit and at this point NOT refundable.

Very unhappy with this company.

Under quoting and customer care was horrendous at a colossal cost. They pretend to care until you are at their mercy. Every time I contacted them it was all about the 21 days and “it’s in your contract” plus “ it will be a few more days.” They were actually 3 days short of the contracted 21 days when EVERy time I spoke to anyone, before the move it was 7-10 days for delivery. Dates for delivery were promised by driver after “speaking to the owner” and NOT met. Regardless of what ANY employee says, don’t trust ANYTHING they say. Everything they promise is pie in the sky. I placed many, many phone calls. I was promised call backs, it didn’t happen. The no care attitude when you finally spoke to anyone was surprising and unbelievably rude.

Now, to address the damage to my furniture. A cedar hope chest that I was going to will to my granddaughter is completely ruined, no way to get it repaired. Brand new kitchen wood table broken in corner, family room end table scratched. Wood filing cabinet scratched, both bedroom end tables scratched and broken. Oh, and a missing very expensive fabric dinning chair. Then there is my husbands Vespa .

I’ll be using every resource I can to report this unscrupulous company. I’m also contacting the Better Business Bureau in their state of California. The federal trade commission as well.

I’ve never been so dejected with a company as I am with this one.

Move size: 3 Bedroom Home Service cost: $8000

Not professional or on time.

I was given a two day window for them to start the pick up of my house. This was a guaranteed pick up, as that is what the company told me. They did not pick up on those dates, I missed two days of work waiting on them to call me back. Not only were they late for the pick up, I was sexually harassed by one of their employees. While ALL the other employees were in another part of the house, he came into the room I was in alone, BTW everything that needed to be moved at this point needed at least two people, with his hand down him pants advancing towards me making sexual comments and making me terrified, this company didn't do anything and told me that he needed to finish the job because they couldn't ask him to leave. Me at this point was so terrified that I didn't know what to do except have my teenage son stay with me the rest of the time they were there.

They then said that it was going to cost triple the amount I was quoted even after going through all inventory with them before they arrived.

After they were done, I was told that my items would be on a truck for transport no later than that Wednesday, this was also not true as they didn't put it on a truck for transport for over a week.

My items were not delivered until today, most of my boxes were damaged or opened.

The driver said oh well I can not get in your driveway and that is going to cost extra. they also only had a three man crew, two of which were minors, I know this because I asked them how old they were and where they go to school in the fall.

My own children helped unload the truck to give these kids a break while the driver sat in his truck trying to get me to pay even more.

I was told when I booked the move that they would dismantle everything and then reassemble when it arrived. NOTHING was reassembled.

When I tried to call the main office I get nothing but an answering service now and my emails and voice mails go completely unanswered. I guess it's time to get a LAWYER. Maybe then someone will respond to emails and calls..

Move size: 4 Bedroom Home Service cost: $27000

BEWARE OF HIRING CROSS COUNTRY RELOCATION

This company has been a nightmare to deal with!! No regard for our property or the additional stress created in an already stressful situation.

It was a complete bait and switch from the beginning. We were quoted $8200 by Peter, the company’s sales representative with whom we had been dealing, based on a facetime/room-by- room video of items being moved from Lake Tahoe, NV to Blowing Rock, NC.in December of 2021.

Once items were loaded onto the truck at our residence, we traveled to our storage unit nearby to finish loading items from the unit.

After everything was loaded, the crew chief informed us of a revised total cost of $18,000. That is over 2.2 times the original quote. We protested, and after talking to his boss over the phone, the crew leader offered to lower the cost to $16,000. We felt like we had no choice since our items were already on the truck. We had sold our home and had to be out of the house THAT day!!

The crew leader then filled in the blanks on the contract and told my very upset husband where to sign without explaining any of the terms of the contract. All this was done on the hood of his truck in a freezing windstorm.

They took all 21 days allowed to deliver our belongings to NC.. During this time, our items were transferred to storage facilities. When they arrived in NC to unload everything it was obvious that there was extensive damage (crushed boxes and damaged or broken furniture, etc.).

The subcontracted movers indicated that they had loaded our items from a storage facility in Charlotte, NC. As we looked in the back of the truck it appeared that the boxes had literally been thrown into the truck as they were not stacked or secured. We have pictures.

We have since filed a claim with the company for 68 broken or damaged items for which we have pictures. In addition, we are missing a full set of rare antique china. Since then, pieces of our rare antique china set have been located in a local replacement shop. We have filed a police report and are waiting on the outcome of their investigation.

Move size: 4 Bedroom Home Service cost: $16000

Told one thing, called said if update move drive straight thru, lied fully loaded 35 ft charged for 3500 cu ft called told truck holds 3153 cu ft, took unloaded to 53 ft went to Neveda, Utah, then Idaho, damaged and lost several of my items, was told at begining that would take good care of me and FOR SURE DID NOT DO THAT. I COULD HAVE MOVED TO NEW YORK FOR THE PRICE THEY WIND UP CHARGING ME

I DO NOT AND I REPEAT I DO NOT RECOMMEND THIS MOVING COMPANY TO ANYONE. UNBELEIABLE

Move size: 3 Bedroom Home Service cost: $17182

I would like to recommend cross country relocation for any of you who are looking to move your belongings. I heard about them from a family friend. Although I was a bit skeptical because of my experiences with moving companies, they really exceeded all my expectations. They did the job professionally. They came on time and offered an affordable price. They packed everything and moved it to my new home without even a scratch. I'm very satisfied and if I'll ever need to move again I know I will only call them.

Service cost: $1000

I wish could give 0 stars. We were quoted one price by Peter and when movers arrived, we were told the quote did not even begin to cover the cost of our move. Since our former house was closing, we had no choice but to pay over double the original quote. Many boxes arrived totally smashed. Wheel on compressor broken. 6' ladder and 2 wheel dolly did not make it to our new house. Not sure yet wat else is missing. DO NOT USE THIS COMPANY IF YOU VALUE YOUR MONEY AND PROPERTY!

Move size: 2 Bedroom Home Service cost: $7000

DO NOT use this company. Was quoted around $2800 for around 700 cuft. Come moving day they loaded my stuff and then charged me $5800 saying I was over 1000 cuft more than the quote. I knew I would be charged a little more because Some bixes were added, but at most was 300 cuft not over 1000. When called about it their response is we'll bring it back to you. Very beligerent and unprofessional. When the truck finally arrived for delivery I was out of town on emergency snd my daughter was there for delivery. Most if it was to be left in garage. However, they were supposed to put dining room table together. They could not find the bolts for table and told my daughter they had left them with me. That was not true. The garage looks like they jusy threw everything off truck into garage. Big boxes on top of small boxes, heavy boxes on top of lighter boxes. Haven't finished checking everything but the headboard has a horrible crease across the learher that wasn't there before and the elrctric fireplace has a corner destroyed by the move. Got no satisfaction from company and was actually hung up on once when talking with them. I served in the Navy for 20 years and have been moved many times and this was by far the worst moving company I have ever dealt with. Would not recommend them to my worst enemy.

Move size: 2 Bedroom Home Service cost: $5800

Hired these movers, received a written quote for approx. $4,000. Movers showed up, loaded the truck, headed to Kanasas from California. My quote included a refrigerator, which I decided to leave behind. According to them my stuff needed to be packed differently. This meant I had MAYBE 10 extra boxes than what was on the quote. That was the only difference. REMOVE refridgerator, add 10 boxes. Once everything was loaded they announced my bill was now over $8,000!!! DOUBLE..... RIP OFF. DO NOT DO BUSINESS WITH THESE PEOPLE. They picked up my stuff on December 9, 2020 and today is January 3, 2021, my stuff is still not here. The owner Peter refuses to take my calls or call me back....SCAM

Move size: 2 Bedroom Home Service cost: $8400

My contact person was Peter Smith who very smoothly sold me a bag of lies . I was quoted $1409 for my move . When movers showed up and walked the house they said it would be an additional $1700. I had not added any items to the list on my estimate, I was very careful to make sure the estimated list matched exactly the items to be taken. Movers said no way and I had to pay . I had to leave a lot of items behind . Eventually they took less items and charged me $488 more. Rip Off!!!!

My items were to be delivered in 2 days according to Peter Smith , however I did not get items until 6 days later . My family and I had to sleep on the floor until we we purchased air mattresses. Once my furniture arrived many items broken and boxes missing . I could go on and on but Just

do not use this company.

Move size: 2 Bedroom Home Service cost: $1897

Total bait and switch broker. Peter built confidence and trust and then disappeared when things went wrong. We were quoted around $6,000 for our move, once all our items were on the rented budget truck, they told us it was more than expected and the total was $13,200. We did end up getting our things, which I am thankful for, but the company that delivered our items (different than Cross Country Relocation) said the movers did a terrible job moving our stuff and they would never work with them again. I'm ashamed I missed the reviews here and fell for it. Do not use this company.

Move size: 3 Bedroom Home Service cost: $13200

Took the time to count every item I was moving. Called 3 times with exact item counts so I was prepared for the amount as they state it is an estimate. Was quoted $4500. When they showed up and “weighed” the items my new total was $7000... after leaving some items at my old home.

Asked Peter specifically how long these typically take, 3-5 days in good weather, 7-10 days in bad weather... today is 21 days and I have no idea where my items are.

Yes a Uhaul from CA to TX was expensive however I am kicking myself for using this company. I have called dispatch 2-3 times a week for 3 weeks now just to be told that my items are being loaded onto the truck... lies. Today’s update... they are in Texas ... like I believe them. Per the contract they have 21 business days... didn’t realize truckers only worked Monday- Friday but whatever. I read wonderful reviews before using this company but now horror stories are coming out.

I’m scared to see if my items ever actually show up. And if they do what condition will they be in. I will update review once my items show up. If they do ha ha!

Consumer Beware!!

Move size: 3 Bedroom Home Service cost: $7000

Bait and Switch moving broker. I wish I would have done more homework with this company, they're horrible. I told them I had a completely full 27x9x9 storage unit and Peter quoted me around $11K for a cross country move. I signed their quote, gave a deposit and they came to pick up my items. During the transfer "Tomer" said he would have a final price after they inventoried everything. I told him I had a price and they new the exact dimensions of the storage unit so the price should be accurate already. After loading all of our items into the truck and DRIVING OFF...Tomer flagged me down as we were leaving and said he had the new price, $21K. I told them to turn the trucks around and bring my stuff back. The "Boss" who refused to give me his name told me on the phone I could come pick up my stuff in Santa Barbara, that he wasn't bring it back. They lowered the price to $17K.... this was a complete bait and switch move where they hold your property hostage until you pay. And they want payment in cash or postal money orders so you have no recourse. They moved our arrival date multiple times, we flew out to the house as they said the property would be there next day. The truck didn't show up for another 5 days, we had to sleep on the floor of an empty house. They also told us the semi couldn't make it to our house, so they charged me another $1,500 cash to move everything into two smaller trucks for delivery. All they do it broker out their jobs, they only own one truck. Look them up on the DOT website. HORRIBLE! DON'T USE!

I doubt the 5 start reviews are even real people. Look at the other reviews where the same thing happened to other's, I wish I would have read the reviews better instead of just looking at the star rating! I filed a complaint with DOT as this seems to be a common issue with rouge movers.

Move size: 4+ Bedroom Home Service cost: $16800

Cross Country Relocation quoted us $2116 for moving 702 cu ft of furniture from CA to WA, we paid $516 deposit and $800 cash on moving day, they loaded furniture, drove off, and called and said load was 1255 cu ft & cost was now $3998, insisted on additional $1400 immediately, or they would leave our furniture in the rain and we could come pick it up, they were extremely rude and hung up on us 4 times. Plus we had to pay the balance in cash before they unloaded. I measured our load when the truck arrived and it measured 712 cu ft, not 1255 cu ft. Do not use Cross Country Relocation.

Move size: Partial Move Service cost: $3998

DO NOT USE THIS COMPANY. I have had nothing but trouble from this company through the entire moving process. First they said they could pick up between Thurs 6/25 and Tues 6/29. Thats a five day window. But they kept calling and pushing back and finally picked up Thurs 7/1. Then the truck showed up and didnt have room for all my belongings. They only took half of what I was quoted and paid for!! I was told me belongings would be delivered within 10 days. It took 13. When my belongings were delivered... my $1800 flat screen was shattered. I paid the deposit and half up front with credit card and then when they arrived to deliver, they didnt accept credit card for final half payment and I had to run to bank and get cash out. This company is unbelievable, unprofessional and a total rip off.

Move size: Partial Move Service cost: $2200

Do NOT use this company!!! Complete bait and switch on prices quoted. Rude, and dishonest. Was going to cancel this company because of the bad reviews. When I explained why they assured me there would be NO bait and switch. But then they padded the cubic square feet. Showed up late to load and it was after hours on a Friday so there was no one to call. Would not work with me. Told me to come pick up my belongings in a different State. Asked to put 60% down of total move at time of pickup. Was quoted 50% on estimate. Would not budge with the different quotes. Spoke with “Ben” and he states he is the top guy and he makes all of the decisions. And he was rude and unwilling to discuss how the space more than doubled when I went over inventory in detail. Magically it increased 100%!

and there is no discussion on possible errors. Just pay your money or we unload your belongings in another State where you can come get them!! Again DIN NOT USE THIS COMPANY!!

Move size: 1 Bedroom Home Service cost: $5000

BAIT & SWITCH- I had an updated quote for $2159 after giving a final inventory. Because I was on the lower end of the cu ft the quote was about 20 boxes over what I actually had, but I was fine with this additional buffer.

They arrive at the very end of their quoted arrival, which was no problem as they kept me informed with two calls and made it in time.

While the crew got to work the leader and I did paperwork. The quote information was wrong showing $2322. So it looked like it wasnt the update inventory. The original quote had 25 large boxes. I didnt have any. So the new quote shows 20 medium boxes. I actually have 10.

The team leader says he needs to make a phone call regarding the different quotes. Not a problem I continue filling out paperwork. When he returns he tells me his boss said he will take everything for $4800. (That was not a typo) Over double the quote price for 20 less boxes. How is this possible? He claims to be the middle man and offers for me to call the boss. I call the number I have for Ben, who is rude, The end result is I can get my deposit back and find someone else or pay the extra. So I told the movers to put everything back.

THIS IS HOW THEY RIP YOU OFF! They knew I was flying back to TX in two days as they were setting up to deliver 3 days later. So they thought I was in a desperate situation and set up a good cop/bad cop routine for more than double the quote price. It would have worked, but I'm not in that situation.

They left everything they moved into the garage. And I have called my bank to dispute the deposit.

Move size: Studio Service cost: $4800

I was quoted $3700 for an Arizona to Idaho move. I went over every piece of furniture, sent pictures of what I needed moved. On the day of the move, they showed up, loaded the truck then gave me a bill for an ADDITIONAL $7800! I told the lead guy that I needed to speak with his boss. I ended up speaking with BEN who was rude, aggressive and spiteful. He told me he was a big company and didn’t need my money and instructed the crew to unload all of my stuff in the street and leave. So, that’s exactly what they did. They unwrapped everything, literally threw my boxes and furniture from the truck and damaged a bunch of things. My 75 year old mother and myself (51) had to load the uhaul ourselves and drive the uhaul to Idaho. It was a complete bait and switch. UNETHICAL company.DONOTUSE THEM!

Move size: 2 Bedroom Home Service cost: $10000